Website orders may be placed 7 days a week 24 hours a day. If an order comes through outside our normal operating hours it will be stored in our system ready for when we are able process this order during normal hours of operation.
Online Customer Services
Monday to Friday
An answerphone service is in operation outside office hours.
IT'S EASY TO ORDER
If you are placing your first order you will need to register before you can complete your order transaction.
Simply browse the Online Products shopping area of the JB&C website and select the items you would like to order. All the items you select will be placed in your shopping basket and then complete your name, address, delivery and payment details on our secure online order form.
If your order is to be delivered to an address in the United Kingdom, Channel Islands or the Isle of Man, the system will automatically calculate your delivery charges and the total order cost.
For deliveries outside the United Kingdom, Channel Islands and the Isle of Man you will be prompted to call Online Customer Services. If this is outside our normal operating hours, the system will store your order request and when you contact us during our normal operating hours a Online Customer Services representative will be able to recall your order, provide you with details of delivery charges, calculate the total order cost and process your order.
We accept all major credit and debit cards. All items displayed include VAT @ 20% where appropriate. VAT is not charged on items despatched to addresses outside the European Union but if you require an order to be delivered outside the European Union you will be liable for any import taxes and duties that may be payable on the order.
You will receive 2 system generated orders. Please keep these safe as you may need to refer to them.
The first email is from us confirming receipt of you order transaction and payment authorisation from Worldpay. This email will be sent after you complete your order.
The second email is confirmation of your order being shipped. This email will be sent once your order has been despatched out of our warehouse.
If you have any queries regarding your order, please call us on +44 020 7935 5555. Calls from UK landlines are charged at the UK national rate. Calls from mobiles are charged at your normal operator rate.
For Online & Mail Order Customer Services, Please Call +44 (0)207 535 5620