At John Bell & Croyden we believe it is very important to be available to the needs of the customer and details on our returns policy are below.
Consumers have the right to cancel orders for goods that have been placed using this website for up to 7 working days after the date on which the item(s) are delivered. This right does not apply to medication or any appliance that is made from materials that may be distorted if worn.
To exercise this right, you should follow the instructions in ‘How to Return Items’ below.
You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes keeping any hygiene seals in place.
Once we receive notice from you in writing that you wish to cancel your order, we will refund the purchase price for that item together with the standard postage charge you paid.
NOTIFICATION OF ERRORS
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
DAMAGED AND FAULTY ITEMS
If any item we have supplied is damaged on receipt or, within 6 months supply, develops a fault, we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery. You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.
HOW TO RETURN ITEMS
To return a damaged or faulty item you should contact our Online Customer Services Department. Then follow the instructions on the Returns Note included in the delivery. Please note, we provide prepaid returns labels for use in the United Kingdom, Channel Islands and Isle of Man only (in all other cases, you are responsible for the cost of returning unwanted items to us). If you do not use our prepaid label we will not refund any costs you incur in returning the relevant item(s). Please contact our Online Customer Services Department if you wish to return an item from outside the United Kingdom, Channel Islands and Isle of Man.
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.
For Online & Mail Order Customer Services, Please Call +44 (0)207 535 5620